Privacy Policy
Last updated 22 March 2025.
Bijou CREATES LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
Contact details
Post: 128 City Road, , , LONDON, , EC1V 2NX, GB
Email: hello@bijoucreates.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Account information
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Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Where we get personal information from
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Directly from you
Where we get personal information from
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Directly from you
How long we keep information
At BijouCREATES, we retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy. Below is our Data Retention Schedule, detailing how long we keep different types of personal data before securely deleting or anonymizing them.
1. Customer Data
Data Type | Retention Period | Purpose |
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Customer Service Inquiries (Emails, Chat Correspondence) | 2 years | For reference and to improve customer service |
Account Information (If applicable: Usernames, Passwords, Preferences) | Until account deletion | To maintain customer accounts and preferences |
Payment Information | Not stored by us | Processed securely by third-party payment providers (e.g., PayPal, Stripe) |
Order Information (Name, Address, Contact Details, Purchase History) | Until no longer require/ customer requests removal | To comply with tax and accounting regulations |
2. Marketing & Communications Data
Data Type | Retention Period | Purpose |
|---|---|---|
Customer Service Inquiries (Emails, Chat Correspondence) | 2 years | For reference and to improve customer service |
Account Information (If applicable: Usernames, Passwords, Preferences) | Until account deletion | To maintain customer accounts and preferences |
Payment Information | Not stored by us | Processed securely by third-party payment providers (e.g., PayPal, Stripe) |
Order Information (Name, Address, Contact Details, Purchase History) | Until no longer require/ customer requests removal | To comply with tax and accounting regulations |
Data Deletion & Anonymisation
Once the retention period expires, personal data will be securely deleted or anonymises unless required for legal, tax, or regulatory reasons.
Your Rights & How to Request Deletion
Customers can request account deletion or data removal at any time by contacting us. Some data may be retained as required by law.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113