FAQs

Welcome to the BijouCREATES FAQ page! Here you'll find answers to commonly asked questions about our products, orders, shipping, and more. If you can't find what you're looking for, feel free to reach out to us directly.

Products & Customisation

Are all BijouCREATES products handmade?

Yes! Each BijouCREATES item is carefully handcrafted by skilled artisans in Freetown, Sierra Leone, and the UK, using authentic West African fabrics and materials.

2. Can I customise my order?

Absolutely! We offer customisation options for select products. You can personalise laptop cases, bags, and other items with your preferred fabrics, colours, or vinyl branding. Just check the product description or contact us for more details.

3. Will the fabric print placement be exactly as shown in the photos?

Due to the handmade nature of our products, print placement may vary slightly. This makes each piece unique and one-of-a-kind.

4. How do I care for my BijouCREATES items?

For fabric bags and accessories, we recommend spot cleaning with a damp cloth. Avoid machine washing or using harsh chemicals. Detailed care instructions are provided with each product.

Cultural Sensitivity

Are your designs culturally respectful?

Absolutely. BijouCREATES is founded on a deep respect for West African heritage and culture. Our designs celebrate traditional craftsmanship, collaborating directly with artisans to ensure authenticity and fair representation.

2. How do you source your fabrics and materials?

We ethically source our fabrics from West African markets and suppliers, particularly in Sierra Leone. Supporting local communities and preserving traditional textile practices is a core value of BijouCREATES.

3. Can I wear your products if I’m not from West African heritage?

Of course! Our designs are made to celebrate and share the beauty of West African culture with the world. We encourage people of all backgrounds to wear our pieces with respect and appreciation.

4. How does BijouCREATES give back to the community?

We are committed to supporting artisans in Sierra Leone by providing fair wages and fostering skill development. Additionally, a portion of our profits goes toward community initiatives that promote cultural preservation.

Ordering & Payment

How do I place an order?

You can shop directly on our website or through our partner platforms like Wolf & Badger, Etsy, and Afrikrea. Simply add items to your cart and proceed to checkout.

2. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods at checkout.

3. Can I cancel or modify my order?

If you need to cancel or adjust your order, please contact us within 24 hours of placing it. After this period, we may not be able to make changes as we start the production process promptly.

4. Do you offer wholesale or bulk orders?

Yes, we do! For wholesale inquiries, corporate gifts, or event orders, please contact us directly.

FAQs

Products & Customisation

Cultural Sensitivity

Ordering & Payment

Don't go now ...
Stay in touch ✨

INFO

BRAND

WHOLESALE & EVENTS

SOCIALS

FAQs

Products & Customisation

Cultural Sensitivity

Ordering & Payment

Don't go now ... Stay in touch ✨

INFO

BRAND

WHOLESALE & EVENTS

SOCIALS

Don't go now ...
Stay in touch ✨